Shipping policy
FREE SHIPPING IN QUEBEC AND ONTARIO ON ORDERS OF $99 OR MORE
Legal policies
SHIPPING: If Nomade.mobi ("We") has your product in stock, we will send you, by email, a shipping notification confirming that the items have been shipped and are on their way to your destination. This notification is our approval of your order. Orders for items already in stock will normally be shipped within 5 business days of your order date. Orders for items that are out of stock will be shipped once the stock has been replenished. We will send you shipping notification once the item is in stock and has been shipped. The delivery time of your package will depend on the shipping method you choose.
You can contact us at :
Nomade.mobi
Customer service
159 Antonio-Barrette Boulevard
Notre-Dame Des Prairies, QC, J6E 1E6
1-888-220-5640;
Email : support@nomade.mobi
We reserve the right to limit quantities available for sale.
We reserve the right to reject, correct or cancel any order at any time for any reason.
If the price posted on our website for any item ordered by you is incorrect, we will offer you the opportunity to place your order at the corrected price.
Your completed order form constitutes your offer to purchase the products or services listed on your order. Your orders will be considered accepted only if and when we send you, by e-mail, a shipping notification. This shipping notification, sent by email, constitutes our acceptance of your order and is a legally binding contract with Nomade.mobi
The total price of your order will be charged to your credit card when you are notified of the shipment by email.
If you wish to cancel an order, you may request a cancellation by logging into your access account and cancelling your order or by calling 1-888-220-5640. However, we may receive your cancellation request after your order has been placed, in which case your cancellation request may not be fulfilled.
Returns and exchanges
If for any reason you are not completely satisfied with a product you have purchased, we will be happy to exchange or refund within 14 days of receiving your order. All products (defective and non-defective) must be returned in their original condition, in their original packaging, with their warranty cards, manuals and other items or accessories offered by the manufacturer. Please note: the 14-day return policy for products purchased online from Nomade.mobi is effective from the date of delivery of the products to you.
For returns: please call 1-888-220-5640. Your electronic invoice is required for returns. If an order return contains missing packaging, manuals, accessories, blank warranty cards or any other items, the return may be refused, or we may deduct the value of the missing products. Shipping charges are not refundable; however, we will refund your original shipping charges if you return an item due to an error on our part, or if we have determined that the item is defective.
We rely on the information you provide to us via the website, including registration information (name and email address), payment information (credit card number and expiration date), and transactional information, to be true, accurate, current and complete. You will be solely responsible and liable for any and all loss, damage and additional costs incurred by you, us or any other person as a result of any false, incorrect or incomplete statement or failure to update your registration and payment information within 30 days of any change.